Crekex Privacy Policy

1 Who We Are

Crekex is an online gaming platform operating at crekex.live, designed specifically for players in Bangladesh. The Crekex platform offers a range of games including crash games, mine-style games, slot-style titles, and live action formats, all accessible via the Crekex website and the Crekex mobile app.

For the purposes of this Privacy Policy, "Crekex", "we", "us", and "our" refer to the operators of the Crekex platform. "You" and "your" refer to any individual who accesses, registers on, or uses the Crekex platform in any capacity.

This Privacy Policy applies to all personal data collected through the Crekex website at crekex.live, the Crekex mobile app, and any communications between you and the Crekex support team.

2 Data We Collect

Crekex collects the following categories of personal data from players:

Crekex does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

3 How We Collect Data

Crekex collects your personal data through the following channels:

• Registration: When you create a Crekex account, you provide your name, mobile number, and password directly.
• Deposits and withdrawals: When you make a payment transaction on Crekex, your payment account details are recorded to process the transaction and maintain financial records.
• Gameplay: Your game activity, bet history, and session data are recorded automatically as you use the Crekex platform.
• Device and browser: When you access Crekex, your device automatically sends technical information including your IP address, browser type, and operating system. This is standard for all websites and apps.
• Support communications: When you contact the Crekex support team, the content of your messages is stored to help resolve your query and improve the service.
• Cookies: Crekex uses cookies and similar tracking technologies to maintain your session and improve platform performance. See Section 7 for full details.

4 Why We Use Your Data

Crekex uses your personal data for the following specific purposes:

• Account management: To create, maintain, and secure your Crekex account, and to verify your identity when required.
• Payment processing: To process deposits and withdrawals accurately and to maintain the financial records required by our payment providers.
• Game delivery: To deliver the games you play, record your bet history, calculate winnings, and maintain the integrity of the provably fair system.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the Crekex platform.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of the Crekex support service.
• Legal compliance: To comply with applicable legal obligations, including anti-money laundering requirements and age verification obligations.
• Platform improvement: To analyse usage patterns and improve the performance, design, and game selection of the Crekex platform.
• Marketing communications: To send promotional offers and updates to players who have opted in to receive them. You can opt out at any time.

Crekex does not use your personal data for any purpose not listed above without first obtaining your explicit consent.

5 Data Sharing

Crekex does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: Your payment account details are shared with bKash, Nagad, and Rocket solely to process your deposit and withdrawal transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: When identity verification is required, your identity documents may be shared with a third-party verification service. This service is bound by strict confidentiality obligations.
• Legal authorities: Crekex may disclose your personal data to law enforcement or regulatory authorities if required to do so by applicable law, court order, or to protect the rights and safety of Crekex players and staff.
• Fraud prevention services: Anonymised or aggregated data may be shared with fraud prevention networks to help identify and block fraudulent activity across the platform.

6 Payment Data

Crekex takes the security of payment data especially seriously. When you make a deposit or request a withdrawal on Crekex, your mobile banking account number is recorded to process the transaction. This data is encrypted and stored securely.

Crekex does not store full payment credentials such as PINs or passwords for bKash, Nagad, or Rocket accounts. You enter your payment PIN directly within your mobile banking app — Crekex never has access to it.

Payment transaction records are retained for a minimum of five years to comply with financial record-keeping requirements. These records include transaction amounts, timestamps, and account references, but not payment PINs or full account credentials.

• All payment data is transmitted over encrypted HTTPS connections.
• Payment account numbers are masked in the Crekex interface after the first transaction.
• Crekex staff cannot view your full payment account number — only the last four digits are visible for verification purposes.

7 Cookies and Tracking

Crekex uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Crekex uses the following types of cookies:

• Essential cookies: These are required for the Crekex platform to function. They maintain your login session, remember your preferences, and ensure the platform loads correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help Crekex understand how players use the platform — which games are most popular, where players spend the most time, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies: These help Crekex detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

Crekex does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

8 Data Retention

Crekex retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and legitimate business needs. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for five years after account closure.
• Payment records: Retained for a minimum of five years to comply with financial record-keeping requirements.
• Game history: Retained for three years after the relevant game session to support dispute resolution and provably fair verification.
• Support communications: Retained for two years after the query is resolved.
• Identity verification documents: Retained for five years after account closure or as required by applicable law.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Rights

As a Crekex player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your account details and a description of your request.

• Right of access: You can request a copy of all personal data that Crekex holds about you. Crekex will provide this within 30 days of receiving your request.
• Right to correction: If any personal data Crekex holds about you is inaccurate or incomplete, you can request that it be corrected. Account details such as your name and mobile number can also be updated directly through the Crekex support team.
• Right to deletion: You can request that Crekex delete your personal data. Crekex will comply with deletion requests except where retention is required by law or for legitimate business purposes such as fraud prevention.
• Right to restrict processing: You can request that Crekex restrict the processing of your personal data in certain circumstances, for example while a correction request is being reviewed.
• Right to opt out of marketing: You can opt out of receiving marketing communications from Crekex at any time by contacting [email protected] or using the unsubscribe link in any Crekex marketing email.

Crekex will respond to all data rights requests within 30 days. If a request is complex or involves a large volume of data, Crekex may extend this period by a further 30 days and will notify you of the extension.

10 Data Security

Crekex implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• All data transmitted between your device and the Crekex platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way cryptographic hashing — Crekex staff cannot view your password.
• Access to personal data within the Crekex organisation is restricted to staff who need it to perform their job functions.
• The Crekex platform is monitored continuously for suspicious activity and potential security incidents.
• Regular security reviews are conducted to identify and address potential vulnerabilities.

While Crekex takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your Crekex account has been compromised, contact [email protected] immediately and change your password.

11 Children's Privacy

The Crekex platform is strictly for adults aged 18 and above. Crekex does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register on or use the Crekex platform.

If Crekex becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on Crekex, please contact [email protected] immediately.

12 Changes to This Policy

Crekex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, Crekex will notify registered players via email or an in-platform notification before the changes take effect.

The updated Privacy Policy will always be available at crekex.live/privacy-policy with a revised "Last Updated" date. Your continued use of the Crekex platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way Crekex handles your personal data, please get in touch with the Crekex support team:

• Email: [email protected]
• Response time: Privacy-related queries are responded to within 72 hours
• Support hours: 24 hours a day, 7 days a week

For information on your rights as a Crekex player, see Section 9 above. For the full terms governing your use of the Crekex platform, visit the Terms and Conditions page. For responsible gaming support tools, visit the Responsible Gaming page.